Are you looking for a finance and customer service job opportunity in Germany? iwoca is hiring a Junior Collections Agent (m/f/d) to join its international team and help support small and medium-sized businesses.
This role is suitable for someone who enjoys working with customers, solving problems, negotiating repayment arrangements, and handling a busy portfolio of accounts. The position also requires strong German communication skills, with C1-level German needed to communicate confidently with clients and handle sensitive or challenging situations.
The company is also looking for people who are comfortable using AI tools and interested in learning how new technology can improve productivity and the quality of their work.
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About the Company
iwoca is a financial technology company focused on helping small and medium-sized businesses access finance when they need it.
Small businesses can sometimes face unexpected cash-flow challenges. iwoca uses technology, data science, and customer service to provide flexible financial solutions that allow business owners to respond to their changing needs.
According to the company, iwoca has already supported 100,000 businesses with more than £4 billion in funding.
The company’s long-term mission is to support one million SMEs during important moments in their business journey and create a lasting impact on the communities and economies those businesses support.
About the Junior Collections Agent Job
iwoca is looking for a Junior Collections Agent (m/f/d) who can help maximize collections returns while understanding each customer’s individual circumstances.
The successful candidate will work with customers whose accounts are in arrears. The role involves communicating with customers, understanding their situations, negotiating repayment solutions, and ensuring that appropriate recovery actions are taken.
This is a customer-focused position in a fast-paced environment. Candidates should be professional, empathetic, confident in communication, and capable of dealing with different customer situations.
The role can be particularly suitable for someone interested in collections, debt recovery, finance, customer service, or SME financial services.
Position Summary
Here are the main details of the opportunity:
- Job Title: Junior Collections Agent (m/f/d)
- Company: iwoca
- Industry: Financial Technology / Finance
- Work Area: Collections and Customer Service
- Language Requirement: German C1
- Experience: Around 1 year of debt recovery experience is desirable
- AI Skills: Interest and practical experience using AI tools
- Salary: €34,000 – €46,000
- Office Locations: Frankfurt and Berlin, with iwoca also having offices in London and Leeds
- Employment Focus: Customer accounts, collections, recovery, and repayment solutions
Applicants should review the official employment information carefully to confirm the specific office, working arrangements, and other conditions applicable to the position.
Daily Tasks and Responsibilities
The Junior Collections Agent will be responsible for managing customer accounts that are in arrears and helping achieve appropriate outcomes for both customers and the business.
Key responsibilities may include:
- Managing a high-volume portfolio of customer accounts in arrears.
- Handling accounts from the initial collection process through completion.
- Managing customer cases with different and sometimes complex circumstances.
- Answering incoming telephone calls.
- Making outbound calls to customers.
- Communicating with customers by email and letter.
- Providing professional and careful customer service.
- Building positive relationships with customers.
- Understanding customers’ individual circumstances.
- Identifying and resolving breaches of agreements.
- Negotiating suitable repayment solutions.
- Implementing repayment arrangements.
- Monitoring agreed repayment plans.
- Balancing customer circumstances with the interests of the business.
- Working with different internal teams.
- Developing appropriate strategies for individual accounts.
- Working with Collections Management and the Head of Collections.
- Reviewing recovery strategies.
- Communicating with third-party debt collection agencies.
- Liaising with Paralegals and other external parties.
- Monitoring third-party activity.
- Following relevant legislation and regulatory guidelines.
- Following company policies and procedures.
- Protecting the company’s reputation.
- Keeping databases and internal systems updated.
- Recording activities, observations, and outcomes accurately.
Because the role involves dealing with customers who may be experiencing financial difficulties, professionalism, empathy, patience, and good judgment are important.
Skills, Requirements, and Experience
iwoca is looking for candidates who are motivated, curious, professional, and willing to continue improving.
The company specifically highlights the importance of AI skills and German-language ability.
AI Skills
An important requirement is curiosity about using and learning more about AI tools.
Applicants should already feel comfortable using AI in practical ways to:
- Solve problems.
- Improve productivity.
- Improve the quality of work.
- Support everyday tasks.
- Find efficient ways of working.
Good judgment is also important. Employees should understand when it is appropriate to use AI and be able to explain why a particular AI tool or approach was used.
German Language Requirement
One of the key requirements for this position is C1-level German.
The candidate should be comfortable communicating with clients in German, including situations where conversations may be difficult or sensitive.
Strong German communication skills are particularly important because the role involves:
- Speaking with customers.
- Negotiating repayment arrangements.
- Discussing account issues.
- Handling tense conversations.
- Understanding customer circumstances.
- Providing professional customer service.
Applicants should therefore be confident communicating in German in a professional environment.
Communication Skills
Strong communication skills are important for a Collections Agent.
The successful candidate should be able to communicate clearly, remain professional during difficult conversations, and understand different customer situations.
Other useful qualities include:
- Confidence.
- Accuracy.
- Empathy.
- Patience.
- Professionalism.
- Problem-solving ability.
- Good judgment.
- Attention to detail.
- Teamwork.
- Adaptability.
Previous Collections Experience
Around one year of debt recovery experience is described as desirable, particularly experience in the commercial or business sector.
Experience in the finance industry can also be advantageous.
However, candidates should carefully compare their own background with the complete job requirements before applying.
Experience in areas such as customer service, finance, collections, debt recovery, account management, or business support may provide useful transferable skills.
Who Can Apply?
This opportunity may be suitable for candidates who are interested in finance, customer service, collections, and helping businesses manage financial challenges.
Potentially suitable applicants include people who have:
- Strong German communication skills at C1 level.
- Customer service experience.
- Collections or debt recovery experience.
- Finance industry experience.
- Experience dealing with business customers.
- Strong communication abilities.
- Good negotiation skills.
- An empathetic and professional approach.
- An interest in AI technology.
- Good problem-solving abilities.
- An ability to work in a fast-paced environment.
- A willingness to learn and improve.
The company also emphasizes qualities such as being smart, humble, motivated, and focused on continuous improvement.
Salary and Career Growth
The advertised salary for this role is €34,000 to €46,000.
iwoca states that applicants are encouraged to include their salary expectations with their application. The company also says it regularly benchmarks salaries against market rates and conducts quarterly performance and salary reviews.
The position can provide experience in several areas, including:
- Customer collections.
- Debt recovery.
- Financial services.
- Customer relationship management.
- Negotiation.
- Business finance.
- Recovery strategies.
- SME financial services.
As employees gain experience and develop their skills, they may have opportunities to take on additional responsibilities within collections, finance, customer operations, or related areas.
Company Culture
iwoca describes its culture as one where the best idea wins.
The company encourages employees to think independently, question untested assumptions, and make decisions based on evidence.
Learning and personal development are also important parts of the workplace culture.
Employees are given autonomy to develop in areas where they can become most effective.
The company is also focused on technology and AI. iwoca believes AI can help employees work faster and better and aims to provide its people with access to useful AI models and tools.
Employees are supported in learning how to use new technology and adapt to changing ways of working.
Office Locations
iwoca has offices in several locations, including:
- London
- Leeds
- Berlin
- Frankfurt
The company describes its offices as places designed to support collaboration and employee wellbeing.
The workplace also includes community activities and events. These can include running groups, padel, and regular ping-pong and pool competitions.
The Frankfurt office is located in the middle of the city, while the Berlin office is in the Prenzlauer Berg area.
Employee Benefits
iwoca offers a range of benefits to its employees.
According to the available job information, these include:
- 26 days of vacation per year.
- One additional paid day off for your birthday.
- One-month fully paid sabbatical after four years.
- Mental health support through access to certified psychologists via OpenUp.
- Opportunities to join company ski trips during winter.
- Summer company trips to destinations including France, Italy, Spain, and other locations.
- Gym membership support through Fit711 or Urban Sports Club for €25.
- €30 contribution toward the Deutschlandticket.
- Company pension through Canada Life.
- Paid volunteer day.
- Corporate Benefits discounts.
- Fully stocked office refrigerators.
- Snacks and drinks available in the offices.
The company also emphasizes its international workforce, with employees representing more than 35 nationalities.
Benefits may be subject to company policies and eligibility conditions, so applicants should confirm the current terms before accepting an offer.
Learning and Development
iwoca places a strong focus on employee learning and professional development.
Employees can have access to:
- Learning and development budgets.
- A book budget.
- German-language learning support.
- Company-wide talks.
- Internal and external speakers.
- Online learning platforms such as Treehouse.
The company also encourages employees to continue developing their technology and AI skills.
This focus on learning can be useful for employees who want to build their professional skills while working in a technology-driven financial company.
Tips for Applicants
If you are interested in applying for this position, preparing carefully can help you present your experience more effectively.
Prepare a Professional CV
Your CV should clearly highlight experience that matches the position.
Include:
- Contact information.
- Education.
- Previous employment.
- Collections experience.
- Debt recovery experience.
- Customer service experience.
- Finance experience.
- Communication skills.
- German language level.
- AI tools and relevant technology experience.
- Negotiation experience.
- Other relevant skills.
If you have approximately one year or more of debt recovery experience, make sure this is clearly explained in your employment history.
Highlight Your German Skills
Since C1 German is an essential requirement, clearly mention your German language level on your CV.
If you have used German professionally, explain how you used it—for example, customer communication, telephone support, negotiations, or handling business accounts.
Mention Relevant AI Experience
AI knowledge is another important part of the role.
If you regularly use AI tools to improve productivity, research information, solve problems, organize work, or improve the quality of your tasks, mention relevant examples in your application.
The important point is not simply knowing the names of AI tools but demonstrating that you can use them responsibly and effectively.
Prepare for Customer-Focused Questions
During an interview, you may be asked about situations involving difficult customers, negotiations, or financial problems.
Think about examples from your previous work where you:
- Resolved a customer problem.
- Negotiated an agreement.
- Handled a difficult conversation.
- Managed multiple cases.
- Worked under pressure.
- Protected customer relationships.
- Followed company policies.
- Used technology to improve your work.
Use real examples and explain what you did and what the outcome was.
Why Consider a Collections Career at iwoca?
Working as a Junior Collections Agent can provide experience across customer service, finance, debt recovery, negotiation, and business operations.
The position also offers exposure to a technology-focused financial company where AI and data are important parts of the working environment.
For people interested in developing their professional skills, iwoca’s learning and development programs may provide additional opportunities to learn.
The international nature of the company can also allow employees to work alongside colleagues from many different nationalities.
The combination of finance, technology, customer service, and professional development makes the role potentially attractive to candidates who want to build a career in the financial services or fintech sector.
Final Note for Job Seekers
The Junior Collections Agent (m/f/d) position at iwoca offers an opportunity to work in a finance and technology-focused environment while helping manage customer accounts and supporting small and medium-sized businesses.
The advertised salary is €34,000–€46,000, while the role requires C1-level German and an interest in using AI tools effectively. Around one year of debt recovery experience, particularly in the commercial or business sector, is desirable.
The company also offers a range of benefits, including 26 days of annual vacation, a birthday day off, learning and development support, pension benefits, wellness-related support, volunteer opportunities, and various employee activities.
Before applying, make sure your CV clearly demonstrates your German language ability, communication skills, relevant collections or finance experience, and practical use of AI tools.
If your background matches the requirements and you are interested in working in a fast-paced fintech environment, this Junior Collections Agent opportunity could be worth considering.